We have enabled SpamAssassin (Very popular spam detection software) in all cPanel control panel accounts for shared and reseller hosting with default spam score 5.0. Now, if any incoming emails have a spam score greater than 5.0, it will be treated as spam emails and will be delivered to the spam box. We have seen, good emails will always have spam scrores within 3.0, for this reason we have analysed to set default spam score as 5.0. However, we may suspect some of your trusted emails can automatically go to spam box if those have a spam score greater than 5.0. To overcome this situations you may follow the tweaks to setup your own custom settings.
Login to your cPanel control panel. Under the Mail panel, click on SpamAssassin icon. Goto the bottom section, and find out SpamAssassin Configuration area and click on “Configure SpamAssassin”. There you will find a field with name “required_score” with the default value 5.0 (setup by us). You can alter the value to any value. Remember, lowering the value means strenthen your spam detection rules and vice-versa. You can also add add “blacklist_from” and “whitelist_from” to block or allow specific email address or domains. If you are using WebMail (http://yourdomain:2095) to send/read emails, then we will suggest you to add your trusted emails to your contacts.
If you need any kind of assistance kindly feel free to contact our support at https://www.acewebworld.com/submitticket.php?step=2&deptid=3 and we will be more than happy to help you. Thank you and have a wonderful day.